Return Policy and Restocking Fee
ALL RETURNS NEED AN RMA#
Please contact Customer Support: support@findiction.com
We are delighted to provide you a 30-days return window on every purchase you make. Hoping that our 30-days return policy gives you stress-free shopping experience with us.
We want you to be happy with your purchase from FINdiction.com. We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.
You may return or exchange most merchandise for a refund within 30 days from date of purchase.
Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FINdiction.com. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.
At FINdiction.com returns are easy. Brand New items may be returned or exchanged within 30 days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.
Factory Serviced items are exchangeable for a replacement of the same model on defective items only within 30 days from date of purchase. Bulk Packaged items have a 90-Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products. All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires FINdiction.com to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.
We will not accept items back unless they are returned with the manufacturer's original packaging.
FINdiction.com is not liable in any way for returned packages that were lost or damaged during shipment.
NOTE: Due to the fact that FINdiction.com ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. FINdiction.com is not liable for packages sent to any address other than the following address:
FINdiction.com
6244 West Park Ave.
Houma, LA 70395
Original shipping costs are non-refundable and the purchaser is also responsible for all return shipping costs. Please include a completed return/exchange form, a copy of your receipt, and a description of all problems you had with the packaged goods. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs you incur while returning or exchanging your purchase.
